At sivp5, protecting your personal data is a fundamental obligation, not an afterthought. This Privacy Policy explains what information we collect when you use the sivp5 platform, how we use and store it, who we may share it with, and the rights you hold over your own data. Please read this document carefully before creating a sivp5 account or using any of our services.
All data transmitted between your browser and sivp5 is protected by industry-standard SSL/TLS encryption. Sensitive fields such as passwords and payment details are never stored in plain text under any circumstances.
sivp5 does not sell, lease, or trade your personal information to any third party for marketing or advertising purposes. Your data stays within the sivp5 ecosystem and its directly engaged service providers.
sivp5 collects only the data strictly necessary to operate your account, process transactions, verify identity, and comply with anti-money-laundering obligations. We do not collect data beyond what each specific purpose requires.
You have the right to access, correct, and request deletion of the personal data sivp5 holds about you, subject to our legal retention obligations. Submit a data request any time via our support team.
Payment details for Indonesian local banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay) are handled through tokenised, encrypted channels and are never retained on sivp5 servers beyond what settlement requires.
sivp5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or to satisfy applicable legal and regulatory retention requirements. See Clause 8 for full retention schedules.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
sivp5 acts as the Data Controller for all Personal Data collected from Members through the sivp5 Platform. As Data Controller, sivp5 is responsible for determining the purposes and means by which your Personal Data is processed and for ensuring that such processing is conducted lawfully, fairly, and transparently.
sivp5 is a platform designed primarily for residents of Indonesia. Members must be at least 21 years of age to register and use the Platform. By creating a sivp5 account, you acknowledge that you are 21 or older and that you consent to the processing of your Personal Data as described in this Privacy Policy.
Contact for Privacy Matters: All privacy-related queries, data access requests, correction requests, and deletion requests should be directed to our support team via live chat or by emailing [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy requests within 48 hours.
When you create a sivp5 account, we collect the following information:
To comply with anti-money-laundering obligations and to process withdrawal requests, sivp5 may collect:
sivp5 maintains records of all financial transactions conducted through your account, including:
When you access the sivp5 Platform, our systems automatically collect certain technical information, including:
If you contact sivp5 customer support via live chat or email, we retain records of those communications, including the content of messages, the dates and times of contact, and the resolution status of any queries or disputes raised.
sivp5 does not collect payment card numbers, CVV codes, or full bank account numbers. Payment processing for bank transfers and e-wallet transactions is handled through secure, tokenised channels. sivp5 also does not collect biometric data, social media profile data, or any data from third-party sources not directly related to your use of the Platform.
The majority of Personal Data sivp5 holds is provided directly by you at the time of registration, during KYC verification, when making deposits or withdrawal requests, or when communicating with our support team. This includes all Registration Data, KYC Verification Data, and Communications Data described in Clause 3.
Session and Technical Data is collected automatically whenever you access or interact with the sivp5 Platform. This data is collected via server logs, cookies, and similar tracking technologies as described in Clause 10. You cannot opt out of the collection of Session Data that is strictly necessary for Platform operation; however, you may manage non-essential tracking technologies via your browser settings.
When you initiate a deposit or withdrawal via an Indonesian bank or e-wallet, the relevant payment service provider (for example, BCA, Mandiri, OVO, or DANA) may share transaction confirmation data with sivp5 to reconcile your account balance. This data is limited to transaction reference numbers, amounts, timestamps, and confirmation status and does not include full account credentials.
In connection with our KYC obligations, sivp5 may engage specialist third-party identity verification services to cross-reference the documents you submit. These services return a verification outcome (pass or fail) and may flag discrepancies for manual review. The raw document images and data you submit remain within sivp5's controlled environment and are not retained by the verification service provider beyond what is necessary to return a result.
sivp5 processes your Personal Data for the following specific purposes:
| Purpose | Categories of Data Used |
|---|---|
| Account creation and management — opening, maintaining, and administering your sivp5 account, including password resets and security alerts. | Registration Data, Session Data |
| Age and identity verification — confirming you are at least 21 years old and that your identity matches the details on your account and payment method. | Registration Data, KYC Verification Data |
| Transaction processing — crediting deposits, processing withdrawals via local Indonesian payment channels, and reconciling your account balance. | Registration Data, Transaction Data, KYC Verification Data |
| Anti-money-laundering and fraud prevention — monitoring transaction patterns for suspicious activity, complying with applicable financial crime obligations, and protecting the integrity of the Platform. | Registration Data, Transaction Data, KYC Verification Data, Session Data |
| Customer support — responding to queries, processing disputes, and providing assistance via live chat and email. | Registration Data, Transaction Data, Communications Data |
| Responsible gaming — administering deposit limits, session time controls, cooling-off periods, and self-exclusion requests as described on our Responsible Gaming page. | Registration Data, Transaction Data, Session Data |
| Platform security and integrity — detecting and preventing unauthorised access, bot activity, and multi-account abuse. | Session Data, Registration Data |
| Service improvement and analytics — understanding how Members use the Platform in aggregate to improve product design, performance, and user experience. | Session Data (anonymised or aggregated where possible) |
| Promotional communications — sending you information about sivp5 promotions, bonuses, and new products, where you have not opted out of receiving such communications. | Registration Data (email and mobile number only) |
Opting Out of Promotional Communications: You may opt out of receiving promotional emails and SMS messages from sivp5 at any time by contacting our support team via live chat. Opting out of promotions does not affect transactional communications such as deposit confirmations, withdrawal status updates, or account security alerts, which will continue to be sent as necessary.
sivp5 processes your Personal Data on the following legal bases:
The majority of Processing described in this Policy is necessary for sivp5 to perform its contractual obligations to you under the sivp5 Terms & Conditions. This includes account creation, transaction processing, KYC verification, customer support, and responsible gaming tool administration. Without this Processing, sivp5 cannot provide you with its services.
Certain Processing activities — in particular those relating to identity verification, anti-money-laundering monitoring, and financial record retention — are required by applicable law and cannot be avoided even at a Member's request. sivp5 processes data for these purposes on the basis of its legal compliance obligations.
sivp5 processes Session Data and certain fraud-prevention data on the basis of its legitimate interests in maintaining Platform security, preventing financial crime, and protecting the rights and interests of all Members. Where sivp5 relies on legitimate interests, it has assessed that those interests are not overridden by your privacy rights.
Where sivp5 sends promotional communications to you, it does so on the basis of your consent provided at registration or at a subsequent opt-in point. You may withdraw this consent at any time without affecting the lawfulness of Processing carried out prior to withdrawal.
sivp5 engages carefully selected third-party service providers to assist with specific operational functions. These providers act as Data Processors and are contractually required to process Personal Data only on sivp5's instructions and to implement appropriate security measures. Current categories of Data Processor engaged by sivp5 include:
Certain Casino Products available on sivp5 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you play a game from one of these studios, the game interface may collect session-level data (such as game round IDs and bet amounts) directly for the purpose of game integrity verification. sivp5 ensures that contractual data protection obligations are in place with all such game studio partners.
sivp5 may disclose your Personal Data to competent authorities, law enforcement bodies, or financial intelligence units if required to do so by applicable law, court order, or regulatory direction. Such disclosures will be made only to the extent required and, where legally permissible, sivp5 will endeavour to notify you that a disclosure has been made.
In the event of a merger, acquisition, restructuring, or sale of all or part of sivp5's business, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
sivp5 does not sell, rent, lease, or otherwise commercially exploit your Personal Data to any third party for their own marketing or advertising purposes. This prohibition applies without exception.
sivp5 retains Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration Data | Duration of account + 5 years after closure | Anti-money-laundering and financial record obligations |
| KYC Verification Documents | Duration of account + 5 years after closure | Regulatory identity record requirements |
| Transaction Records | Duration of account + 5 years after closure | Financial record-keeping and dispute resolution |
| Session and Technical Data | 13 months from collection date | Security monitoring and platform analytics |
| Communications Data | 3 years from last interaction | Dispute resolution and service quality review |
| Promotional Consent Records | Duration of consent + 2 years | Evidence of valid consent basis |
Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual. Anonymised or aggregated data may be retained indefinitely for analytical purposes.
sivp5 implements a comprehensive set of technical security controls to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Beyond technical controls, sivp5 maintains organisational safeguards including mandatory data protection training for all staff with access to Personal Data, a documented incident response procedure, and contractual data processing agreements with all third-party service providers. sivp5 conducts periodic internal audits of its data processing activities to verify ongoing compliance with this Privacy Policy.
In the event of a Personal Data breach that is likely to result in a risk to the rights and freedoms of affected Members, sivp5 will notify affected Members without undue delay and will take immediate remedial action to contain the breach and prevent further unauthorised access.
Your Responsibility: While sivp5 takes all reasonable technical and organisational steps to protect your data, the security of your sivp5 account also depends on you keeping your login credentials confidential. Do not share your password with anyone. If you suspect that your account has been accessed without your authorisation, contact sivp5 support via live chat immediately.
Cookies are small text files placed on your device by websites you visit. sivp5 uses cookies and similar tracking technologies (including local storage objects and session tokens) to enable core Platform functionality, maintain your login session, and collect Session Data as described in Clause 3.4.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Please note that disabling functional or analytics cookies may affect your experience on the Platform. Disabling strictly necessary cookies will prevent you from accessing your sivp5 account. sivp5 does not use third-party advertising cookies or retargeting pixels.
As a Member of sivp5, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact sivp5 support via live chat or at [email protected] (plain text — not a clickable link). sivp5 will respond to all valid requests within 30 days of receipt.
You have the right to request a copy of the Personal Data sivp5 holds about you. Upon a verified request, sivp5 will provide you with a summary of your data in a commonly used, machine-readable format where technically feasible.
If any Personal Data sivp5 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your email address or mobile number) can be made directly within your account settings; more significant corrections may require supporting documentation.
You may request that sivp5 delete your Personal Data where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and there is no other lawful basis for processing; or the data has been processed unlawfully. sivp5 will honour erasure requests subject to any legal retention obligations — data that must be retained for regulatory purposes cannot be deleted ahead of the applicable retention period.
You may request that sivp5 restrict the processing of your Personal Data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. During a restriction period, sivp5 will retain the data but will not actively process it beyond what is necessary to maintain the restriction flag.
Where sivp5 processes your Personal Data on the basis of your consent or on the basis of contract performance, and where processing is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object at any time to the processing of your Personal Data for direct marketing purposes (including promotional email and SMS communications). sivp5 will stop processing your data for marketing purposes promptly upon receipt of a valid objection. This right is unconditional and does not require you to provide a reason for your objection.
Identity Verification for Requests: To protect Members from unauthorised data access, sivp5 may require you to verify your identity before processing any data rights request. This may involve confirming details on your account or completing a brief identity check via live chat. sivp5 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.
The sivp5 Platform is strictly restricted to individuals aged 21+. sivp5 does not knowingly collect Personal Data from any person under the age of 21. If sivp5 discovers that Personal Data belonging to a person under 21 has been collected — for example, because false age information was provided during registration — it will immediately close the relevant account, forfeit all associated balances, and delete the data to the extent permitted by law.
If you are a parent or guardian and believe that a minor may have registered on the sivp5 Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
The sivp5 Platform may contain references to or integrations with third-party game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) whose game interfaces operate within the Platform environment. While sivp5 maintains contractual data protection obligations with all game studio partners, sivp5 is not responsible for the independent privacy practices of those studios' own corporate websites or platforms, should you access them outside the sivp5 environment.
sivp5 does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking cookies within the Platform. Any reference to Indonesian payment brands (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) on this site is purely informational — sivp5 is not affiliated with or endorsed by these institutions beyond its role as a payment channel user.
sivp5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, sivp5 will publish the revised Policy on this page with an updated "Last updated" date and will notify active Members via email or in-platform notification at least 7 days before the changes take effect.
Your continued use of the sivp5 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you may close your account in accordance with the Terms & Conditions prior to the effective date and submit a data deletion request as described in Clause 11.3.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a suspected data security incident, please contact the sivp5 privacy team through the following channels:
sivp5 customer support is staffed by native Indonesian-speaking agents and operates continuously around the clock, including all Indonesian public holidays. All privacy requests are handled with strict confidentiality and are processed in accordance with this Policy.
This Privacy Policy was last reviewed and updated in January 2026. By using the sivp5 Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your Personal Data as described herein. This Platform is for adults aged 21+ only.
Now that you understand how sivp5 handles your data, explore everything the Platform has to offer — from live sports betting and premium slots to live casino tables and Bingo Online. Questions? Our team is on hand 24/7. 21+ only.